Privacy policy
At ECELET Derma, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
When you visit or place an order on our website, we may collect the following information:
-
Full name
-
Email address
-
Phone number
-
Shipping and billing address
-
Order details
-
Payment information (processed securely through our payment providers)
-
Device information such as IP address, browser type, and operating system
-
Website usage information collected through cookies and analytics tools
How We Use Your Information
We use your information to:
-
Process and fulfill your orders.
-
Deliver products to your address.
-
Communicate with you regarding your order.
-
Provide customer support.
-
Improve our website and shopping experience.
-
Prevent fraud and maintain website security.
-
Send promotional emails or special offers (only if you have chosen to receive them).
Payment Information
We do not store your complete payment details on our servers. Payments are processed securely through trusted payment service providers.
Cookies and Analytics
Our website may use cookies and similar technologies to:
-
Improve website functionality.
-
Remember your preferences.
-
Analyze website traffic and performance.
-
Enhance your shopping experience.
You can disable cookies through your browser settings; however, some website features may not function properly.
Sharing Your Information
We do not sell or rent your personal information.
We may share your information only with trusted third parties when necessary, including:
-
Courier and shipping companies for order delivery.
-
Payment service providers for payment processing.
-
Website hosting, analytics, and technical service providers.
-
Government or legal authorities when required by applicable law.
All third-party service providers are expected to protect your information appropriately.
Data Security
We implement reasonable administrative, technical, and security measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure. However, no method of internet transmission or electronic storage is completely secure.
Your Rights
You may request to:
-
Access your personal information.
-
Correct inaccurate information.
-
Update your account details.
-
Request deletion of your personal information, where legally permitted.
To make any privacy-related request, please contact us using the details below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Any updates will be posted on this page with the revised effective date.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
Customer Support: 0321-1779243
Order Placement & Assistance: 0370-6518400
Email: eceletnaturalskincare@gmail.com
Location: Lahore, Pakistan