Refund policy

At ECELET Derma, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Exchange Policy below.

Return Eligibility

We accept return requests within 4–5 days from the date your order is delivered.

To be eligible for a return, the item must:

• Be unused and in its original condition.

• Be returned in its original packaging.

• Include all original tags (if applicable).

• Be accompanied by a valid order number or proof of purchase.

Returns requested after 5 days of delivery will not be accepted.

How to Request a Return

To initiate a return, please contact our customer support with your order details.

Email: eceletnaturalskincare@gmail.com

Customer Support: 0321-1779243

Once your request is approved, we will provide you with the return instructions and shipping address.

Please note that return shipping charges are the responsibility of the customer and are non-refundable, as they are charged by third-party courier services.

Refund Policy

After we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

• Refunds will be processed within 15 business days.

• Refunds will be issued through the original payment method whenever applicable.

• Shipping charges paid at the time of purchase are non-refundable.

• Processing times may vary depending on your bank or payment provider.

Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

• Your order number

• Clear photos of the product and packaging

• A brief description of the issue

After verification, we will arrange an appropriate replacement or resolution at no additional cost.

Exchange Policy

We accept exchanges for eligible products.

Please note:

• Customers are responsible for the shipping charges for exchange requests.

• If an exchanged item is later returned, the return shipping cost will also be the responsibility of the customer.

• Exchanges are subject to product availability.

Non-Returnable Items

For hygiene and safety reasons, we reserve the right to refuse returns on products that have been opened, used, damaged by the customer, or are not returned in their original condition.

Need Help?

If you have any questions regarding returns or exchanges, feel free to contact us.

Customer Support: 0321-1779243

Order Placement & Assistance: 0370-6518400

Email: eceletnaturalskincare@gmail.com

Location: Lahore, Pakistan