Shipping policy
At ECELET Derma, we are committed to delivering your skincare products safely, quickly, and efficiently. Your satisfaction is our priority, and we strive to provide a smooth shopping experience from the moment you place your order until it reaches your doorstep.
Shipping Charges
- Flat Shipping Rate: PKR 199 on all orders across Pakistan.
Order Processing
- Orders are processed within 1–2 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order has been dispatched, you will receive shipment confirmation and tracking details (where available).
Estimated Delivery Time
- Major Cities: 2–4 business days
- Other Cities & Remote Areas: 3–7 business days
Please note that delivery times may vary due to weather conditions, public holidays, courier delays, or other unforeseen circumstances.
Shipping Coverage
We currently deliver across Pakistan.
Damaged or Incorrect Items
We take great care in packaging every order. However, if you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of receiving your order.
To help us process your request quickly, please provide:
- Your order number
- Clear photos of the damaged or incorrect product
- A brief description of the issue
After verification, we will arrange a replacement at no additional cost.
Order Tracking
Once your order has been shipped, you may receive tracking information (if applicable) so you can monitor your shipment until it arrives.
Need Assistance?
If you have any questions regarding shipping or your order, please contact our support team:
Customer Support: 0321-1779243
Order Placement & Assistance: 0370-6518400
Email: eceletnaturalskincare@gmail.com
Location: Lahore, Pakistan
Thank you for choosing ECELET Derma. We appreciate your trust and look forward to serving you with premium skincare products and reliable delivery services.